REFUND & RETURN POLICY
Last Updated: September 10, 2026
At GETY Praty Store, we want customers to receive the products they ordered in satisfactory condition.
Some products sold through our store are sourced and fulfilled through Zendrop and its network of suppliers.
This policy explains how refunds, replacements, returns, cancellations, damaged products, incorrect products, and missing items are handled.
Nothing in this policy limits any mandatory consumer rights that cannot legally be waived.
Damaged or Defective Products
If a product arrives damaged or defective, please contact GETY Praty Store within 30 days of delivery.
To investigate the claim, we may request:
• Your order number
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• Video demonstrating the defect, where appropriate
• A description of the problem
After verification, eligible claims may result in a replacement or refund, depending on the circumstances and product availability.
Damage limited solely to external packaging, where the product itself remains undamaged and functional, may not qualify as product damage.
Zendrop’s current policy similarly requires damage claims to be reported within 30 days of delivery.
Wrong or Missing Items
If you receive:
• The wrong product
• The wrong size or variation compared with your order
• The wrong quantity
• An incomplete order
• A package with an item missing
please contact us as soon as possible.
Photographic or video evidence may be required to verify the claim.
If the fulfillment error is confirmed, an eligible customer may receive a replacement or refund.
Returns
Please contact GETY Praty Store before returning any product.
Do not send products directly to Zendrop.
For many products fulfilled through Zendrop’s international supplier network, a physical return may not be required when an eligible refund or replacement claim is approved. Zendrop also states that it does not directly accept physical returns from retail customers for products shipped from China.
If a physical return is required for your particular order, GETY Praty Store will provide the applicable instructions and authorized return destination.
Products sent to an unauthorized address may not qualify for reimbursement of return shipping expenses.
Customer Ordering Errors
Customers are responsible for reviewing their order before completing checkout.
Please carefully confirm:
• Product
• Size
• Color
• Variation
• Quantity
• Shipping address
If the product delivered correctly matches what the customer selected during checkout, a free refund or replacement may not be available solely because the customer selected the wrong size, color, variation, or product, except where applicable law provides otherwise.
If the product received does not correspond to what was ordered, please contact us so that we can investigate the fulfillment error.
Cancellations
If you need to cancel an order, contact GETY Praty Store immediately at rqsantos@outlook.com.
We will attempt to cancel the order if fulfillment has not already progressed beyond the point at which cancellation is possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
Customized products, Print-on-Demand products, preorder products, or other specially processed items may become non-cancellable once production or fulfillment begins.
An eligible successfully canceled order will be refunded to the original payment method.
Delivery Problems
Lost, Delayed or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us.
For eligible orders fulfilled through Zendrop, its current protection thresholds for undelivered shipments are:
United States — 45 days from shipment
Most other countries — 60 days from shipment
Brazil — 110 days from shipment
These periods are claim/protection thresholds and are not normal estimated delivery times.
Eligible cases may result in a replacement or refund following verification.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, please check:
• Your mailbox or parcel locker
• Front door or other secure delivery areas
• Building reception or front desk
• Household members
• Neighbors
• The local carrier or postal service
If the package remains missing, contact GETY Praty Store.
We may require documentation or confirmation from the shipping carrier before approving a refund or replacement for a shipment recorded as delivered.
Refund Processing
Approved refunds are generally returned to the original payment method used for the purchase.
Once we initiate a refund, the time required for the funds to appear depends on the payment processor, card network, bank, and card issuer.
GETY Praty Store cannot control the processing time of the customer’s financial institution after a refund has been submitted.
For Assistance
Include your name, order number, description of the problem, and any requested evidence.